Refund policy

Returns & Refunds Policy

 


At Magx, we want you to shop with confidence. If there is an issue with your order, please contact us and we will do our best to help.


 

30-Day Return Window

 


You may request a return within 30 calendar days of the date your order is marked as delivered by the carrier.


Requests submitted after the 30-day period may not be accepted.


 

Return Eligibility

 


To be eligible for a return:

 

  • The item must be in its original condition and must not show signs of damage

  • The item must be returned in its original packaging, including all accessories and included materials

  • Proof of purchase must be provided

 


If these conditions are not met, we may not be able to approve the return.


 

Return Approval Required

 


All returns must be reviewed and approved by Magx before they are sent back.


To request a return, please contact our team within the 30-day return window. If your return is approved by us, we will provide return instructions.


Items sent back without prior approval from Magx may not be accepted.


Unless otherwise stated, customers are responsible for return shipping costs and for ensuring the item is safely returned to us.


 

Damaged, Defective, or Incorrect Items

 


Please inspect your order as soon as it arrives.


If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. We will review the case and work with you on a suitable solution.


 

Refunds

 


Once an approved return is received and inspected, we will let you know whether your refund has been approved.


If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.


 

Non-Returnable Items

 


The following items are not eligible for return or refund:

 

  • Sale or discounted items

  • Gift cards or store credit

  • Customized or personalized items

 


 

Our Right to Refuse Returns

 


Magx reserves the right to deny any return request that does not meet the conditions outlined in this policy.


We may also update this policy from time to time without prior notice.


 

Contact Us at yourmagx@gmail.com

 


If you have any questions about your return, please contact our support team before sending any item back.